Robotic Process Automation

At a Glance

Robotic Process Automation (RPA) is the automation of back and front office processes that are largely rules based, structured, and repetitive. The automation takes place when software “robots” (not physical robots) carry out processes or tasks normally completed by humans. Process automation software has been around since the turn of the century but it has recently had a positive injection with a new label added to its name: “robotic”. This name change has modernized and linked the business case for RPA to head-count savings. The typical process handled by RPA:

  • Finance & Banking
  • New account verification
  • Data validation
  • Customer account management
  • Financial claims processing
  • Report creation
  • Form filling
  • Change of address
  • Loan application processing


  • Claims processing
  • New account creation

If implemented correctly, RPA can offer wide-reaching benefits to the organization beyond the obvious cost-saving in human headcount. On the surface it may appear that RPA is about further cost optimization in the operations of the business. However, this is a narrow and two-dimensional view of the benefits associated with RPA. In our view, RPA has significant potential to enhance the customer experience and help an organization increase its overall market share by delivering a superior level of service to its customers.

RPA Solution Map

More Information

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